Lashallow appreciates your business and if for any reason you are not happy with your purchase we want to know. Lashallow offers a warranty on all products as well as worldwide shipping.
Please note that our website offers multi-currency. To qualify for free shipping, your order subtotal must be over the equivalent USD qualifying amount for your location. You can still check out in your local currency, of course. Carrier - Shipping usually is by FedEx or DHL depends on different countries.
Lashmallow Co., Ltd recommends using FedEx if your shipment is time-sensitive.
NOTE: Please make sure you have a safe, secure, and correct shipping address listed during checkout. Lashmallow Co., Ltd is not responsible for any orders stolen, unclaimed, or sent to an incorrect shipping address. Please wait 48 hours to contact us after your package is marked delivered if you haven't received it. If your order is stolen or not claimed by you please know that it is not the responsibility of Lashmallow Co., Ltd to replace the order. If you need a signature guarantee you can select one during the checkout process, thank you. We appreciate your business!
INTERNATIONAL CUSTOMERS - IMPORT DUTIES AND TAXES
Please note that any import duties or other customs-related taxes are not included in the product or shipping prices. Lashmallow Co., Ltd is not responsible for these charges, you as the buyer are responsible. For more information, please contact your country's relevant authority to inform yourself about any charges.
*International Shipping may be delayed by the destination customs department
Please note that International tracking information does not show up immediately after an order is shipped out, please wait two business days for tracking to show up.
We are committed to your satisfaction as a valued customer of Lashmallow and as such we offer our " Return/Exchange Policy" for all customers purchasing products from Lashmallow online at www.lashmallow.com. So that we can help out, please take care to follow the instructions detailed below.
DAMAGED/DEFECTIVE PRODUCTS OR INCORRECT QUANTITIES DELIVERED
If you receive products that are damaged/defective or have been delivered short of the quantities you ordered, you must inform us within 24 hours of delivery.
PRODUCTS ORDERED IN ERROR
Have you ordered the wrong product, or simply changed your mind? No problem. Products ordered in error may be returned provided we receive them in unused, perfect condition and within 30 days of delivery. **NO EXCEPTIONS**
For reasons of hygiene due to the nature of eyelash extensions, application tools, and after-care products, we will not be able to credit you for any opened product.
SHIPPING COSTS FOR RETURNS
You will be responsible for the shipping and handling costs of returning the products to us for any reason.
All returned items will be tested upon receipt. Any item found not to be damaged or defective will be returned to you. Your statutory rights are not affected.
Ensure the items returned are adequately packaged. We do not accept responsibility for any products returned that are lost or damaged in transit. It is recommended you use a shipping method that can be tracked. If the above procedure has not been followed correctly we reserve the right not to process the return.
HOW LONG WILL IT TAKE TO RECEIVE A CREDIT FOR MY RETURNED ITEMS?
Once received, returns are processed within 7–14 business days. Please allow for 3-5 business days for the refund to appear in your bank account, once the refund is processed. The time to post a credit to your account can vary and is determined by the issuing bank. Please contact the issuing bank for details.
If you wish to return any products please contact customer service at: firstname.lastname@example.org or +86 155-8899-9320.